Location: DMV Monthly once onsite for meeting (Monthly once need to be in office in Washington DC, Maryland, Virginia)

Duration: Long term

Only USC who can obtain public trust clearance

Job Description:

SME in ServiceNow administration, configuration, operations, and system applications. 

• Working knowledge of Cisco Network architecture, and Windows and Linux operating system administration.

• Lead the effort to complete the population of the CMDB with Customer’s IT CIs and assets – so that the Customer CMDB is complete (and then maintained for additions, etc.)

• Produce and develop reports for reporting IT inventory items from the CMDB for audits and management.

• Evaluate, enhance, and maintain existing configurations of the ServiceNow CMDB and ServiceNow Discovery applications, including workflows, as well as current connections between ServiceNow and other systems.

• Evaluate existing user roles and access and make recommendations on any changes to improve.

• Create, maintain, and enhance team Dashboards and reporting, including scheduled and custom reports, especially for CMDB and System Inventory.

• Create, maintain, and enhance future connections between ServiceNow CM managed applications and other systems.

• Maintain CM specific Forms, Reports, Views, Workflows, Groups and Roles.

• May assist with implementation of other ServiceNow applications and provide technical insight into design and support, while aligning to service management best practices.

• Provide administration, design and process documentation, and technical support of the CM managed ServiceNow applications.

• Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow.

• Document and communicate ServiceNow processes, operations, and capability information.